Shipping & returns

SHIPPING

Orders can be shipped to the clinic at no additional cost. Orders typically take 1-3 days to arrive.

For an additional fee orders can be shipped to most addresses. There are no refunds on shipping fees.

RETURNS 

All Sales Final. We only exchange goods if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at 780-987-5780 within 48 hours of receipt of order with details of the products and defect/damage.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and can only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns can be directed to Devonian Veterinary Clinic at 780-987-5780.